This post is just to note a couple of things that I have discovered recently about Omniture dashboards. I hope that this might be of help to some of you that use Omniture.
Faster Omniture Dashboards
File this one under what is most likely common sense. But, I have seen many Omniture SiteCatalyst dashboards take forever and a day to run, or you will see the “unable to retrieve data” message. I at first thought that this might be due to the fact that I had seen this most often on dashboards for Omniture variables that were using 20 – 30 classifications. Maybe using that many classifications slowed everything down? But no, it was really just because of the number of metrics that we had for each reportlet. I tried recreating dashboards with only revenue, and voila, the dashboards ran in no time. The down side here, is that a dashboard is only so useful if it has a single metric. If you are experiencing problems with slow dashboards, you might want to try and reduce the number of metrics in your reportlets (maybe to just two or three) until it runs in a reasonable amount of time. The addition of calculated metrics is also a significant factor in slowing down or killing Omniture dashboards. Of course if the dashboard is automated via email, you can add everything you like, and the whole thing will get emailed perfectly fine.
Omniture Dashboard Dates
Just another Omniture dashboard experience that I thought I’d share. We have several dashboards that are setup so that each reprotlet might be reporting on ranked data for the last 30 days. Last 30 days was chosen since a current month would not be all that useful on the first of the month. One of the great advantages to dashboard in SiteCatalyst 14 (as opposed to earlier versions), is that you can change the date for all reportlets in a dashboard at the same time. This makes the dashboards much more useful. So, someone requested the executive dashboard for a custom date range. Knowing that you can do this in SiteCatalyst 14, I changed date range to the custom one requested. Everything ran great, so I sent the dashboard to the person via the email function within SiteCatalyst 14. However, the dashboard that the person received was stuck to the default of last 30 days in which the dashboard was originally created. So, just be aware that while you can change Omniture dashboard dates to custom ranges, the email results will be the default of the dashboard in the way that it was created. I confirmed this with Omniture, and it is not a bug, but just the way it was designed.